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[null,"<Project Name>"]
[null,"Project Scorecard"]
[null,"Department:",null,null,"Document Owner:"]
[null,"Focus Area:",null,null,"Project or Organization Role:"]
[null,"Product or Process:"]
[]
[null,"Version","Date","Author","Change Description"]
[]
[]
[null,"Scorecard Purpose"]
[null,"<Replace this text with your own, or use the following sample.>\n\nThe Project Scorecard establishes a balanced metrics approach to determine project success across four key perspectives: financial, customer, internal process, and learning or growth."]
[null,"Scorecard Definition"]
[null,"<Replace this text with your own, or use the following sample.>\n\n“A balanced scorecard is a system of linked objectives, measures, targets and initiatives which collectively describe the strategy of an organization and how the strategy can be achieved. It can take something as complicated and frequently nebulous as strategy and translate it into something that is specific and can be understood.” — Dr. David Norton"]
[null,"Prepared by:"]
[null,"Title:"]
[null,"Approved by:"]
[null,"Title:"]
[null,"Approved Date:"]

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[null,"<Project Name>"]
[null,"Project Scorecard Matrix"]
[null,"Scorecard Perspective","Objective","Measure","Target","Priority","Initiative","Data Source and Sharing","Data Owner"]
[null,"Financial","Budget vs. Baseline","Budget Compliance Tolerance","+ / – 10% at project end","High","Implement new budget-tracking system","Weekly budget reports on team Web site","Project Manager"]
[]
[]
[]
[null,"Customer","Stakeholder Expectations","Level of expectations managed","+ / – 5% variance","High","Customer signs off on Project Charter","Meeting minutes from weekly customer sessions, weekly e-mail","Project Sponsor"]
[]
[]
[]
[null,"Internal Process","Issues Resolution","Mean resolution time","< 1 week","High","Implement issue-resolution improvement process","Issue-tracking system on team Web site, project status report weekly updates","Issue Manager"]
[]
[]
[]
[null,"Learning and Growth","Team Training & Certification","Percentage of team members system-certified","> 75%","Med","Set up team-training schedule","Training schedule, monthly team member reviews","Training Manager"]

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[null,"<Project Name>"]
[null,"Project Scorecard Perspectives"]
[null,"Scorecard Perspective","Key Question","Answer"]
[null,"Financial","What financial objectives must be accomplished to achieve project success?"]
[null,"Customer","This project is being launched to target what customer objectives?"]
[null,"Internal Process","To meet these customer objectives, what internal processes must be improved?"]
[null,"Learning and Growth","To meet project goals, how will the project team need to learn and innovate?"]